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#MAC OS PROGRAM FREEZE FULL#
Could you please share the full error message? Chances are that the OS can fall into a deadlock as well, causing a system crash. There could be a conflict between the kernels or the running processes.
#MAC OS PROGRAM FREEZE MAC#
The build and version information of your Office apps? (Open any Office app, for example Word>About Microsoft Word)Ĥ. Mostly, Mac freezes when it runs out of RAM or primary memory storage. Can you recall that when did this issue happen, after updating Office? Or after installing a new app?ģ. May I know the build and version information of your Mac? (Apple menu > About this Mac)Ģ. If the issue persists, may I confirm the following information for a better understanding of your situation?ġ. Please launch a safe mode/boot on Mac OS, to check if issue caused by cache or directory issue with startup disk. (Please note: if you are using Big Sur, the cache folder named Microsoft Word.)ģ) Press Command + Shift + G, input “~/Library/Preferences ”, remove to desktop.Ĥ) Open any Office app, and check if it works correctly. Please try to remove cache folders like below:ġ) Close all Office apps and then open Finder.Ģ) Press Command + Shift + G, input “~/Library/Containers ”, remove cache folder like Microsoft Word, Microsoft Excel, Microsoft PowerPoint, etc. Restart your Mac and open any Microsoft Office app to reactivate. Note: You will need local admin privileges to make changes to your Keychain Access.Ĥ. In Keychain Access, delete the following files: Press and hold the Power button until Loading startup options appears. Click the Apple logo and choose Shut Down. Wait until you see the macOS Utilities window. Hold down Command + R when your Mac is restarting. In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access.ģ. Click the Apple logo menu and choose Restart. Depending on your app and work, performing a Force Quit on your MacBook may, unfortunately, result in the loss of some of your work. When it presents these programs, click the frozen one, and the Mac will close it down for you and do so without affecting any of the others.
#MAC OS PROGRAM FREEZE LICENSE#
Please sign out and quit all of your Office app, then Run the License Removal Tool.Ģ. The Mac will also display a list of programs. To narrow down this issue, please first make sure that you have the appropriate license for the Office desktop app.įor your reference: What Microsoft 365 business product or license do I have?ġ. Thank you for posting in the community and I am sorry for this inconvenience caused to you.
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